Terms & Conditions
Last updated: 18/10/2026
1. Introduction
These Terms & Conditions govern your use of the Donatela website and the purchase of products from us. By placing an order, you agree to be bound by these terms. If you do not agree, please do not use our website.
2. Ordering
When you place an order, you will receive an order confirmation email. This does not mean your order has been accepted. We reserve the right to cancel or refuse any order for any reason, including stock availability, pricing errors or suspected fraud.
3. Pricing and payment
All prices are shown in British Pounds (£) and include UK VAT at the applicable rate. Delivery costs are added at checkout unless your order qualifies for free delivery. Payment must be made in full before dispatch.
4. Delivery
We aim to dispatch orders within 1–2 working days. Delivery times are estimates and begin from the date of dispatch, not the date of order. See our Shipping Policy for full details.
5. Returns and refunds
You may return most items within 30 days of receipt for a full refund, provided they are unworn, unwashed and in original condition with tags attached. See our Returns Policy for exclusions and instructions.
6. Intellectual property
All content on this website, including images, logos, text and designs, is owned by or licensed to Donatela and is protected by UK and international copyright laws. You may not reproduce, distribute or use any content without our written permission.
7. Liability
We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law. Our total liability to you for any loss arising from your order is limited to the purchase price of the relevant items.
8. Governing law
These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact
For any questions about these terms, please contact us at hello@donatela.co.uk.